Terms of Service

Renewed Balance provides online wellness counselling services including:

• Individual counselling sessions

• Couples counselling

• Postnatal counselling

• Stress and anxiety management

• Free initial consultations

All sessions are conducted online via secure video conferencing.

Puleng Maitin holds an Honours degree in Psychology with over 5 years of counselling experience.

Our services are provided as wellness counselling and do not constitute psychological treatment, diagnosis, or medical advice. For psychiatric care or mental health emergencies, please contact appropriate emergency services.

• Appointments can be booked through our website or via WhatsApp/email

• A booking is confirmed upon receiving a confirmation email

• Payment is due at the time of booking or before the session

• We accept card payments via Peach Payments and EFT payments by arrangement

• Free initial consultations require no payment

Your responsibilities include:

• Ensuring a private, quiet space for your session

• Having stable internet and working camera/microphone

• Joining on time

• Being honest and open

• Participating in good faith

Late arrivals will not extend the session. Sessions may not be recorded without written consent.

Everything discussed in sessions is confidential. Limits to confidentiality include:

• Imminent risk of serious harm to yourself or others

• Suspected abuse of a child or vulnerable person

• Legal requirements (court order)

We will try to discuss this with you first where possible. See our Privacy Policy for more details.

• Our services are not a substitute for medical treatment, psychiatric care, or emergency services

• We do not guarantee specific outcomes from counselling

• You are responsible for your own decisions and actions

• Our total liability is limited to the amount paid for the services in question

All content on this website, including text, graphics, logos, and images, is the property of Renewed Balance and protected by copyright law. You may not reproduce, distribute, or use our content without written permission.

You agree not to:

• Use the website for any unlawful purposes

• Attempt to gain unauthorised access to our systems

• Interfere with the proper functioning of the website

• Submit false or misleading information

• Violate the rights of others

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or terms of service. Use them at your own discretion.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the South African courts.

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website and services constitutes acceptance of the new Terms.

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.