Privacy Policy

We collect the following types of personal information:

• Contact Information: Name, email address, phone number

• Booking Information: Appointment details, session preferences

• Communication Records: Messages sent via contact forms, email, or WhatsApp

• Payment Information: Transaction records (card details are processed securely by our payment provider)

We may also collect health-related information during counselling sessions with your explicit consent.

We process your information for the following purposes:

• Service Delivery: To provide counselling services and manage appointments

• Payment Processing: To process payments for services rendered

• Communication: To respond to enquiries and send appointment reminders

• Legal Compliance: To comply with legal obligations

• Website Improvement: To improve our website and services

Under POPIA, we process your information based on:

• Consent: You have given consent for processing for specific purposes

• Contract: Processing is necessary for a contract you are party to

• Legal Obligation: Processing is required by law

• Legitimate Interest: Processing is in our legitimate business interests

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Payment processors, email providers (under strict confidentiality agreements)

• Legal Requirements: When required by law or court order

• Professional Obligations: In cases of imminent risk of serious harm

• With Your Consent: When you have given explicit permission

We implement appropriate technical and organisational measures to protect your information, including:

• Encrypted transmission using SSL/TLS protocols

• Secure storage with access controls

• Regular security assessments

• Staff training on data protection

• Secure video conferencing for online sessions

We retain your information for the following periods:

• Booking Records: 7 years (for tax and legal purposes)

• Session Notes: 5-7 years after last contact (professional requirement)

• Contact Form Submissions: 2 years

• Marketing Preferences: Until you withdraw consent

Under POPIA, you have the right to:

• Access: Request access to your personal information we hold

• Correction: Request correction of inaccurate information

• Deletion: Request deletion of your information (subject to legal requirements)

• Object: Object to processing of your information

• Withdraw Consent: Withdraw consent at any time

• Complain: Lodge a complaint with the Information Regulator

We use the following third-party services:

• Peach Payments: PCI-DSS compliant payment processing

• Sanity: Content management system

These providers have their own privacy policies governing how they handle your data.

Our services are primarily intended for individuals 18 years of age and older. For minors, consent must be provided by a parent or legal guardian.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.