Renewed Balance
Frequently Asked Questions
Counselling Services
1. What types of counselling services do you offer?
At Renewed Balance, we offer individual counselling, couples counselling, and wellness retreats. Our services are designed to help you navigate personal challenges, improve relationships, and promote emotional well-being.
2. Who can benefit from counselling?
Counselling is for anyone seeking support, guidance, or personal growth. Whether you’re dealing with anxiety, low mood, relationship issues, life transitions, or simply want to explore self-discovery, our services are tailored to meet your unique needs.
3. How do I know if counselling is right for me?
If you’re feeling stuck, overwhelmed, or uncertain about any aspect of your life, counselling can provide clarity and support. It’s a safe space to explore your thoughts, emotions, and challenges while developing practical strategies for growth and healing.
4. Do you offer virtual or in-person sessions?
Currently, we only offer virtual sessions which are conducted via secure video platforms for your convenience and safety.
5. How do I book an appointment?
You can book an appointment by visiting our website and filling out the contact form, calling our office, or emailing us directly. We’ll respond promptly to schedule your session.
6. Can I book a consultation to learn more?
Absolutely! We offer free 15-minute consultations to answer your questions, discuss your needs, and help you determine if our services are the right fit for you.
7. Do you offer support for specific issues like anxiety, depression, or trauma?
Yes, our counsellors are experienced in addressing a wide range of issues, including anxiety, depression, trauma, grief, relationship challenges, and more. We tailor our approach to meet your unique needs.
8. How do I know if my counsellor is the right fit for me?
Finding the right counsellor is important for your comfort and progress. During your first session, you’ll have the opportunity to assess whether you feel understood and supported. If needed, we can help match you with a different counsellor within our practice.
9. What qualifications do your counsellors have?
Our counsellors are registered and accredited professionals with extensive training and experience in counselling and psychotherapy. They are registered with the Association for Supportive Counsellors and Holistic Practitioners (ASCHP), South Africa’s leading professional body for counsellors and holistic practitioners. This ensures that they adhere to strict ethical guidelines and maintain the highest standards of practice.
You can verify their registration and learn more about the ASCHP’s commitment to professional excellence by visiting their website: www.aschp.co.za.
Our counsellors are dedicated to providing compassionate, evidence-based care to support your emotional well-being and personal growth.
Session Information
1. What can I expect in my first session?
Your first session is an opportunity to share your concerns, goals, and expectations. Your counsellor will listen without judgment, ask questions to better understand your situation, and work with you to create a personalized plan for moving forward.
2. How long does each counselling session last?
Each session typically lasts 60 minutes. However, session length can be adjusted based on your needs and the type of service you’re receiving.
3. How many sessions will I need?
The number of sessions varies depending on your goals and the complexity of the issues you’re addressing. Some clients find relief in just a few sessions, while others benefit from longer-term support. Your counsellor will work with you to determine the best approach.
4. Is counselling confidential?
Yes, confidentiality is a cornerstone of our practice. What you share in sessions remains private, with exceptions only as required by law (e.g., risk of harm to yourself or others).
5. What if I need to cancel or reschedule my appointment?
We understand that life can be unpredictable. If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid a cancellation fee.
Payment and Insurance
1. What are your fees, and do you accept insurance?
Our fees vary depending on the type of service you require. We accept payment via credit card, debit card, or EFT. Some medical aids cover counselling services—please check with your provider to confirm your coverage. However, we are not registered with any medical aids, and therefore we do not claim directly from any medical aid. Payment is required at the time of service.
2. What about fees for wellness retreats?
Our wellness retreats offer varied packages to suit different needs and preferences. Each package is designed to provide a unique and enriching experience, and pricing will depend on the duration, activities, and accommodations included. Payment options will be made available to ensure flexibility and convenience. Please contact us for detailed information about retreat packages and payment plans.
Rates
Individuals
What are your rates for individual counselling?
Sessions are charged on a session-by-session basis, providing flexibility to suit your needs. However, if you choose to book and pay for a group of sessions in advance, you may be eligible for a discount. We offer a set number of counselling sessions tailored to your unique needs, designed to provide consistent support and guidance as you work towards your personal growth and well-being goals. Rates vary depending on the number of sessions and the specific support required.
Please contact us directly for detailed pricing information, and we’ll be happy to create a plan that aligns with your needs and budget. We are committed to making counselling accessible and will work with you to ensure you receive the support you need. Feel free to reach out with any questions!
Couples
What are the rates for couples counselling?
Our couples counselling sessions are charged on a per-session basis. We also offer a packaged counselling option, which includes a set number of sessions tailored to your specific needs. This package is designed to provide consistent support and guidance as you and your partner work towards your relationship goals, fostering deeper connection and personal growth.
For detailed pricing information or to discuss which option might be best for you, please contact us directly. We’re happy to help you find the right fit for your journey together!
Wellness Retreats
What are the rates for wellness retreats?
Our wellness retreats offer a variety of packages tailored to meet your unique needs and preferences. Each package is thoughtfully designed to provide a holistic experience, including accommodations, meals, workshops, and wellness activities such as yoga, meditation, and nature excursions.
Rates vary depending on the duration of the retreat, the type of accommodations, and the specific activities included. We also offer flexible payment options to make your wellness journey accessible and stress-free.
For detailed information about our retreat packages, pricing, and payment plans, please reach out to us. We’d love to help you find the perfect retreat to support your well-being and personal growth!