Renewed Balance
Free 15 minute Consultation
Your first step to change: A no-commitment, complimentary 15-Minute consultation to Explore healing.
Service Description
Take the first step toward a happier, healthier you with our complimentary 15-minute counselling consultation. This no-obligation session is designed to help you connect with a compassionate professional, discuss your concerns, and explore how counselling can support your goals. Whether you're navigating life's challenges, seeking clarity, or simply curious about how therapy works, this consultation is the perfect opportunity to ask questions and see if we're the right fit for your journey. Why Book Your Free Consultation? Personalized Guidance: Get tailored advice and insights to address your unique needs. No Pressure: A safe, judgment-free space to share and explore your thoughts. Clarity & Confidence: Gain a clearer understanding of how counselling can help you move forward. Easy Start: Take the first step without commitment—we're here to support you. Your well-being matters. Book your free 15-minute consultation today and take the first step toward a brighter tomorrow.
Cancellation Policy
Welcome to Renewed Balance. To ensure smooth operations and clear expectations, please review our business policies regarding cancellations, missed sessions, late arrivals, counsellor unavailability, and payment procedures. These policies are in place to maintain a professional, respectful, and fair environment for both clients and counsellors. 1. Cancellation Policy • Cancellation Notice: Clients must provide at least 24 hours' notice for any cancellations or rescheduling of sessions. This allows us to allocate the time to other clients in need of assistance. • Late Cancellations: Cancellations made less than 24 hours before the session will result in a 100% charge of the session fee. • No-Show Policy: If a client does not show up for a session without prior notice, the full session fee will be charged. 2. Missed Sessions • Rescheduling: Missed sessions can be rescheduled at no extra cost provided that the client has adhered to the cancellation policy. If a session is missed without any prior communication, it will be regarded as a no-show, and full payment will be required. • Frequent Missed Sessions: Clients with three or more missed sessions may be asked to reconsider their commitment to the counselling process or may be placed on a different scheduling arrangement. 3. Late Arrival Policy • Client Late Arrival: Sessions will begin at the scheduled time. If a client arrives late to an online session, the session will still end at the scheduled time. Full payment for the session will be required. • Counsellor Late Arrival: If for any reason the counsellor is late to the session, the client will still receive the full session duration or the time will be made up in a future session at the client's convenience. 4. Counsellor Unavailability • Unexpected Counsellor Absence: In rare cases where the counsellor becomes unavailable due to unforeseen circumstances (e.g., illness, emergency), clients will be notified as soon as possible. Sessions can either be rescheduled or refunded if preferred. • Planned Absences: For planned absences (e.g., holidays), clients will be given notice well in advance, and alternative arrangements can be made if necessary.
Contact Details
Broadacres, Sandton, South Africa
0796636607
counselling@renewedbalance.co.za